General Terms and Conditions of Sale

Article 1 – Purpose and Scope

1.1 – Any order of products implies the buyer’s unconditional acceptance and full adherence to these general terms and conditions of sale, which prevail over any other document from the buyer, including general terms of purchase, except in the case of a prior written agreement expressly made by our company.

1.2 – These general terms and conditions of sale apply to all product sales by our company unless a specific agreement has been made in writing between the parties prior to the order. Consequently, placing an order constitutes the buyer’s unconditional acceptance of these general terms and conditions of sale, unless special terms have been granted in writing by our company.

1.3 – Any document other than these general terms and conditions of sale, such as catalogs, brochures, advertisements, or notices, is for informational and indicative purposes only and has no contractual value.

Article 2 – Orders

2.1 Definition

An order refers to any purchase request for our products listed in our price list and accepted by our company, accompanied by the payment of any deposit specified on the order form.

2.2 Modification

2.2.1 – Orders submitted to our company are irrevocable for the customer unless expressly accepted in writing by us.

2.2.2 – Any request to modify the composition or quantity of an order placed by a customer will only be considered if the request is made in writing (including by fax or email) and is received by our company no later than five days after the initial order has been received by our company.

If the order is modified by the client, our company will no longer be bound by the initially agreed delivery deadlines.

Article 3 – Deliveries

3.1 Delivery Time

Delivery times are provided for information purposes only, as they depend on the availability of carriers and the order of arrival of requests.

Our company strives to meet the delivery deadlines indicated upon acceptance of the order, based on logistical constraints, and to fulfill orders unless hindered by force majeure or other circumstances beyond our control, such as strikes, extreme weather conditions, fires, storms, floods, epidemics, supply difficulties, etc. Delays in delivery cannot result in any penalties, compensation, or justification for order cancellation.

3.2 Risks – Deliveries are made on a prepaid shipping basis. The transfer of risk for the products sold by our company occurs when the goods are handed over to the carrier.

3.3 Transport – It is the customer’s responsibility to make any necessary reservations with the carrier in case of damage to or shortages in the delivered goods.

Any product that has not been the subject of reservations by registered letter with acknowledgment of receipt within three days of receipt, as required by Article L. 133-3 of the French Commercial Code, and whose copy is not simultaneously sent to our company, will be considered as accepted by the customer.

3.4 Reception

3.4.1

Without prejudice to the measures the customer must take with the carrier as described in Article 3.3, any claim concerning visible defects or shortages must be submitted in writing via registered letter with acknowledgment of receipt within three days, as stipulated in Article 3.3.

3.4.2 – The buyer must provide all necessary evidence regarding the reality of the reported defects or shortages.

3.4.3 – No product returns will be accepted without prior express written approval from our company, obtained notably via fax or email. Return costs will only be covered by our company if an apparent defect or shortage is effectively recognized by our company or its representative. Only the carrier chosen by our company is authorized to return the concerned products.

3.4.4 – If a visible defect or shortage is confirmed after inspection by our company or its representative, the customer may only request the replacement of non-compliant products and/or the delivery of missing items at our company’s expense. The customer is not entitled to any additional compensation or cancellation of the order.

3.4.5 – Unreserved acceptance of the ordered products by the customer covers all apparent defects and/or shortages. Any reservation must be confirmed under the conditions stipulated in Article 3.4.1.

3.4.6 – A claim submitted by the buyer under this article does not suspend the customer’s obligation to pay for the concerned goods.

3.4.7 – Our company cannot be held liable for incidents occurring during transportation, such as destruction, damage, loss, or theft, even if our company selected the carrier.

3.5 Suspension of Deliveries

If full payment of an outstanding invoice is not received within 48 hours following a formal notice, our company reserves the right to suspend any ongoing and/or future deliveries.

3.6 Cash Payment

All orders we agree to process are subject to the customer providing sufficient financial guarantees and making payments due on time. If our company has legitimate reasons to doubt the customer’s ability to pay at the time of the order or afterward, our company may require cash payment or guarantees before processing or continuing an order.

If the customer refuses a cash payment without providing adequate guarantees, our company reserves the right not to process the order.

3.7 Order Refusal

If a customer places an order with our company without having settled previous orders, our company may refuse to process the new order and deliver the goods without liability for any compensation.

Article 4 – Pricing and Payment Terms

4.1 Pricing

Our prices apply to all customers from the same date and may be revised during the year, with prior notice to our customers. Any price adjustment will take effect on the date indicated in the new pricing schedule.

4.2 Payment Terms

Invoices are payable in full upon availability of goods. Payment is only considered complete once the funds are received.

4.3 Late Payment

Any late payment will result in a penalty equal to 1.5 times the legal interest rate, as per Article L. 441-6 of the French Commercial Code. These penalties apply automatically upon notification to the debtor.